Warranty and returns
5 years on almost all MARSHALL parts. Warranty cases are settled quickly and fairly.
What the warranty covers
5 years from the sale to the end user, at most 66 months from delivery to the distributor.
Warranty cases
- Repeated or lasting noise (knocks, squeaks, vibration) or play in moving parts
- Wrong dimensions of the part or its fasteners
- Fluid leaks or poor sealing
- Electronic faults caused by the part
- Early loss of working properties
Not covered
- Modified part, other use or an incompatible vehicle (wrong part chosen)
- Mechanical damage in fitting or service
- Normal wear and ageing
- Damage from another faulty part
- Incorrect fitting
- Improper storage
- Normal wear of brake shoes and drive belts
Drivers, fleets and workshops
A faulty MARSHALL part?
Your seller handles the warranty.
Step 01
Check the case
See the lists above.
Step 02
Contact the seller
Go back to the shop or distributor with the documents below.
Step 03
Get the remedy
If accepted, the seller replaces the part or refunds the price.
What the seller may ask for
- Proof of purchase with the price
- VIN or axle number (not for batteries, mirrors, fasteners, body parts, trailer cables and connectors)
- Photos or video of the defect
- Workshop order for fitting or removal, if any
- Defect report, if any
- The part for inspection, if needed
- Mileage since fitting
For some parts, also
- Engine type, model and number (truck filters only)
- Coolant brand (radiators only)
Problem with the seller?
Write to MARSHALL directly. A named manager replies within one working day.
Distributors and wholesalers
Claims and returns for partners
Each claim gets a return number and an inspection report.
Step 01
Report
Claim form within 30 days of the failure: part number, invoice, vehicle, mileage and photos.
Step 02
RMA number
A return number within 2 working days.
Step 03
Return
Ship the part to the address given with the RMA number, the number on the box. MARSHALL pays freight for accepted claims.
Step 04
Decision
Within 15 working days: replacement or credit note, with the inspection report.
Also not covered
- Damage from incorrect fitting or a damaged mating part
- Use outside the vehicle maker's specification
- Parts fitted without the supplied nuts, pins or seals
Returns of unsold parts
Unsold parts go back in the original box within 12 months of delivery, with a 10% restocking charge.
info@marshall-parts.com
Behind the 5 years
Incoming control and six types of tests before a part reaches the shelf.
Updated
Get the MARSHALL catalogue
Leave your name, company, phone and e-mail. A named manager replies within one working day.